Services
Our approach encompasses three core areas; Data Analytics, Customer Experience and Interim Leadership Support.
Our analytics service helps clients uncover the right questions and insights that support business goals and drive key performance metrics.
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Our CX design & strategy service helps clients optimise the end-to-end customer journey recognising the multi-channel, multi-device world we live in today.
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Our leadership service helps clients accelerate initiatives with sprint projects or supports the knowledge base through people engagement, management, training or development.
Collaborative Partnership
We work in an open collaborative partnership bringing cross-functional teams together to deliver a positive and sustainable impact.
Impact Analytics
& Data
As we embrace the digital world, the amount of data and information available presents analysts with both an opportunity and a challenge.
​We firmly believe the key to successful analytics is to keep things simple, relevant and impactful. Simple analytics paints a clear picture and tells a compelling story, Relevant analytics maps directly to a business goal or challenge while meeting governance and consumer privacy controls and Impact analytics drives a real positive change towards that goal.
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​Our analytical support offered to clients is diverse and ranges from simple data mining queries to advanced predictive modelling, personalisation and customer segmentation techniques.
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Here are just some of the analytical services available:
CRM Analysis
Predictive Analytics
Customer Value
Pricing Strategy
ROI Assessment
MI Reporting & KPI Measurement
Time Series Forecasting
Champion/Challenger Testing
Regression Modelling
Segmentation
Big Data
CX Design & Strategy
Customers today have more knowledge, flexibility and influence than ever before. Hybrid shopping across multiple channels and devices is the new normal.
Trust, convenience, personalisation and effortless experiences are the key differentiators between glowing or fragmented customer relationships.
​Our CX Design & Strategy service helps clients optimise their customer engagement programs with relevant and personalised activities. We identify the success moments and killer pain points on both the physical and digital customer journeys and measure the activity impact against key performance drivers including financial, operational or satisfaction metrics.
Whether the activity is a quick-win opportunity or a transformational project, our primary goal is to help find winning strategies throughout the customer lifecycle. Here are just some of our strategic services.
Omni Channel CX Journey Design
Sales and Service Models
Personalisation
Customer Mindset
Measuring Satisfaction, Effort, NPS
Linked & Guided sales
Conversion, Loyalty & Retention
Interim Leadership & Support
Data Strategies Consulting offers two support services to help clients deliver strategic projects whilst also helping busy teams stay afloat on a day to day basis.
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Interim Project Management
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Working collaboratively, cross-functionally and at pace, we support our clients with sprint or transformational projects. We help scope out the agreed objectives, deliverables and measures of success at the start of the project and then drive it through to implementation, complete with relevant training and a sustainable handover. We tailor our work to suit client needs either as project leaders or as a support unit to keep activity on track and create a positive team experience.
Interim People Leadership & Development
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With substantial experience in leading and developing teams within analytics, customer marketing and retail operations we offer interim leadership, coaching and skill building support. We also provide bespoke training & development workshops to expand analytical and CX skills for in-house sustainability.
Project Delivery
Skills Building
Training & Development
Communication Strategy
Employee Engagement & Experience
Events and Papers
